The Collection Agent's responsibilities are to perform customer related functions on collection matters which include contacting delinquent customers by mail, telephone or email correspondence. Daily duties will be to perform account monitoring, research, counseling, preparing statements to the proper departments and keep records of collection and status of accounts.
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Must have at least two (2) years of collection experience
Proficient in Microsoft Office applications (Word, Excel Outlook) and AS400 software
Knowledgeable in collections policies, procedures, regulations and the Fair Debt Collection Practices Act
Excellent communication and customer services skills